Love in the breath Terms & Conditions

Payment

Orders can be placed online or via email For commissioned or specially made items, full payment must be made in advance of the item/s being despatched. This can be either the full amount at time of ordering or 50% on ordering followed by the remainder before the item/s are posted.
Deposits are non-refundable.
Orders placed online will be via direct bank transfer or secure payment provided by paypal.
If ordering commissions by email please send full details of the item/s you wish to have made as well as your contact details. An order form will be available soon.

Cancellation and Refund Policy

If you change your mind after placing an online order, you can cancel the purchase before we have sent our Dispatch Email to you. All dispatch emails are sent within one working day of the purchase. Orders can be cancelled by notifying us by email. We cannot guarantee a successful cancellation and a full money back refund if a cancellation email is not received within one day of the purchase.

Returns after dispatch
In an event you wish to return an item upon receipt, please notify us by email at Jah@loveinthebreath.com within 7 days of receipt of the item, with the following information:

Your ….

Full name and address
Order number
Product code
Description
Quantity
Reason for return
Whether you require a replacement, refund or credit

All items can be returned to Love in the breath, under the condition the item is in its original state, unworn and in its original packaging. We will gladly refund the total cost of the purchase less the original postage costs within 30 days of receiving the notice of returns and upon receiving the returned goods.
We take great pride in our jewellery and other products hence  we pack very carefully to ensure it arrives with you in perfect condition.

Our returns policy does not affect your statutory rights
Love in the breath guarantees the rights you have to return goods under the Consumer Protection (Distance Selling) Regulations 2000.

Exception

For health and hygiene reasons earrings can be exchanged or refunded only if they are found to be faulty upon receipt of the product.

Damaged items
We take great care and pride for ensuring our products are packaged securely before dispatch. In an unlikely event the item is received damaged upon arrival, please notify us by email immediately or within 2 days of receipt of the item.

Please return the item to Loveinthebreath within 7 days of notifying us of the problem and we will replace the item or give you a full refund.

How to return the item

Simply email and notify us at jah@loveinthebreath.com of your intention to return the item. We will reply to the email as soon as possible with our returns procedures.

Kindly note items returned are entirely at the sender’s risk. loveinthebreath cannot be held responsible for the loss or damage of the item/s in anyway caused when in transit through the postage system. The sender is responsible for the returns postage fees, which is suggested you send via the Royal Mail ‘Special Delivery’ method as that will provide insurance for the goods too. Please obtain a receipt of proof of posting.

General
The information provided on this website, we endeavour to keep up to date and correct. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Love in the breath endeavours to ensure colour reproduction is as accurate as possible. Slight variations may occur from the original. The photographs of the items on the website are indicative and some items may appear slightly larger or smaller than actual size. All dimensions of items shown are measured as accurately as possible and the slightest variations may occur. We will endeavour to provide the measurements of each item as accurately as possible. In an event the measurements are not shown or unclear we ask our customers to send us an email and we will gladly provide the relevant information.
Love in the breath reserves the right to withdraw an item without prior notice and/or amend, update the item descriptions and prices of the products offered on the website.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Every effort is made to keep the website up and running smoothly and accuracy. However, Loveinthebreath takes no responsibility for, and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

Delivery

We do our best to send out orders which are in stock as soon as possible, orders are usually dispatched by the next working day, and you should receive goods within 2-4 working days. If you encounter any problems with your order, we promise to do our best to resolve the situation as soon as possible.

As harmful carbon emissions are produced in delivering orders to you, we work with more fuel efficient delivery through the Royal Mail.

All delivery times are approximate and are subject to change during very busy periods. Urgent orders can sometimes be met but please check first. by calling  07967308695 or emailing jah@loveinthebreath.com 

We do not take responsibility for delayed or non-delivery due to factors beyond our control.

 

Hand-Made Items

We also make special one-off pieces of jewelley or recycled clothes. All these items are therefore subject to variations from the photograph shown on the website.

We make every effort to ensure your item is made to your satisfaction. If a mistake is made it will be rectified without hesitation and as soon as possible.

Product Care page under construction ……